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Terms of service

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These terms govern the relationship between ARTIAKCLOUD SERVICES, INC (“ArtiakCloud” or “we”), and any person or company (“you” or “the customer”) using the services available at artiakcloud.com. By creating an account, placing an order or using any of our services you confirm that you have read and accept these terms. If you disagree with any part, do not use the service.

1. Definitions

  • Services: the products we offer: web hosting, WordPress hosting, cloud servers, dedicated servers, domain registration and transfer, and the related infrastructure.
  • Customer data: all content and data you store, transmit or process on our infrastructure.
  • Account: the registered profile you use to access the panel and the services.
  • Order: any purchase, subscription or service activation you start.

2. Account and eligibility

To use the services you must:

  • Be at least 18 or of legal age in your country.
  • Provide accurate, complete and current registration information.
  • Protect your credentials and not share them with unauthorized people.
  • Tell us immediately if you notice unauthorized access to your account.

You are responsible for all activity under your account. We may refuse a registration, or suspend or close an account, when we have reason to believe it is used against these terms or the law.

3. Description of the services

  • Web hosting: hosting accounts on shared infrastructure, with storage, email and transfer defined by the plan.
  • WordPress hosting: managed WordPress environments with optimizations, staging and pre-installed tools.
  • Cloud servers (VPS): virtual server instances with defined CPU, RAM, storage and transfer.
  • Dedicated servers (bare metal): exclusive physical hardware, contracted for 12 months.
  • Domains: registration and management of domain names through accredited registrars.

Specifications, features and prices are those listed on artiakcloud.com at the time of purchase. We may change the offering with reasonable prior notice.

4. Orders, billing and payments

4.1 Payment methods

We accept USDC (BEP20) only. Credit cards, bank transfers and other traditional payment methods are not accepted.

4.2 Prices and invoices

Prices are shown in US dollars (USD). Invoices are issued in USD and settled with the USDC equivalent at the time of payment. We are not responsible for exchange rate fluctuations.

4.3 Billing cycles

Services are billed monthly or annually, as you choose at checkout. Dedicated servers are billed only in annual 12-month periods. Annual plans cannot be cancelled early, except as set out in section 6.

4.4 Renewal and late payment

Services renew automatically at the end of each cycle unless you give us written notice of cancellation at least 7 days before renewal. If payment does not arrive within 5 business days after the due date, we may suspend the service. If it is still unpaid after 15 days, we may terminate it and delete its data without further notice.

4.5 Taxes

Prices do not include taxes. You are responsible for determining and paying any taxes, fees or duties that apply in your jurisdiction.

5. Availability (SLA)

Availability targets, exclusions and credits are described on the SLA page.

6. Cancellation and refunds

6.1 Cancellation

You can cancel any service at any time from the panel. When you cancel:

  • Monthly services stay active until the end of the current billing period.
  • Annual services are not refunded, except as stated below.

6.2 30-day satisfaction guarantee

New customers buying web hosting or WordPress hosting for the first time can ask for a full refund if they cancel within 30 calendar days of initial activation. The guarantee applies once per customer and does not cover domain registrations, dedicated servers or cloud servers.

6.3 Non-refundable items

  • Domain registration, transfer or renewal fees.
  • Dedicated server plans (annual contracts).
  • Services already consumed or partially delivered.
  • Accounts closed for breaching these terms or the acceptable use policy.
  • Promotional or discounted plans.

7. Customer data and backups

We back up the infrastructure at the frequency stated on each plan, but we do not guarantee backups and they should not be your only disaster recovery mechanism. You are responsible for:

  • Keeping your own independent copies of all your data.
  • Making sure the content you store is accurate and lawful.
  • Checking that your backups work and can be restored.

When a service or account is closed, customer data may be permanently and irrecoverably deleted. We accept no liability for data loss.

8. Intellectual property

The ArtiakCloud name, logo, website design, software and other intellectual property belong to us and are protected by law. We grant you a limited, non-exclusive, non-transferable license to use the platform for its intended purpose.

You keep all rights over your data. By using our infrastructure you grant us a limited license to store, process and transmit it only as needed to provide the service.

9. Acceptable use

Use of the services must comply with the acceptable use policy. Breaching it may lead to immediate suspension or termination of the service, without a refund.

10. Dedicated servers

  • All dedicated plans are contracted for a minimum of 12 months, a commitment you accept when ordering.
  • You have administrator access and are responsible for operating system configuration, software installation, security patching and regulatory compliance.
  • We provide network connectivity, power and physical hardware availability. Application-level support is not included unless contracted.
  • In the event of an unrepairable hardware failure, we provision equivalent hardware within 24 hours of the confirmed fault diagnosis.
  • You may not sublease, resell or give third parties access to dedicated resources without our prior written authorization.

11. Domains

Domain registrations are subject to registry and ICANN policies. You acknowledge that:

  • Registration fees are not refundable once processed.
  • You are the registrant and must keep your WHOIS contact details up to date.
  • We act as a reseller or registrar on your behalf and cannot guarantee a domain’s availability until the registry confirms it.
  • A domain not renewed before it expires may enter a redemption or deletion period, and recovering it may cost extra.
  • We are not responsible for domain disputes, trademark conflicts or registry-imposed suspensions.

12. Limitation of liability

To the fullest extent permitted by law:

  • Our total cumulative liability to you for any claim related to these terms will not exceed what you paid in the three (3) months before the event giving rise to the claim.
  • We are not liable for indirect, incidental, consequential, special or punitive damages, including loss of revenue, data or business opportunities, or business interruption.
  • We do not warrant that the service will be uninterrupted, error-free or free of harmful components.

Some jurisdictions do not allow excluding implied warranties or limiting certain damages. In that case our liability is limited to the maximum permitted by applicable law.

13. Indemnification

You agree to hold us and those who work with us harmless from claims, damages, losses and costs (including reasonable attorneys’ fees) arising from:

  • Your use of our services.
  • Customer data stored or transmitted through our infrastructure.
  • Your breach of these terms, the acceptable use policy or the law.
  • Any third-party claim over content you host on the platform.

14. Confidentiality

Each party will keep confidential any non-public information received from the other in connection with these terms and use it only to perform its obligations, without disclosing it to third parties without prior written consent, except as required by law. This obligation lasts three (3) years after termination.

15. Privacy

We process personal data under our privacy policy, which is part of these terms.

16. Force majeure

Neither party is liable for delays or failures caused by circumstances beyond its reasonable control, such as natural disasters, war or terrorism, government action, internet backbone failures or large-scale power outages. The affected party will notify the other promptly and do its best to resume service.

17. Suspension and termination

We may suspend or terminate services immediately and without prior notice if:

  • You breach these terms or the acceptable use policy.
  • Your account is involved in fraudulent, abusive or illegal activity.
  • Your services pose a material risk to the security or performance of the infrastructure or other customers.
  • A payment is more than 15 days late.

On termination, the licenses granted end immediately and you remain liable for any amounts owed before termination.

18. Governing law and dispute resolution

These terms are governed by applicable principles of international commercial law. In any dispute, both parties will first try to resolve it in good faith through negotiation within 30 days of written notice.

If it cannot be resolved that way, the dispute will be submitted to binding arbitration under the rules of the International Chamber of Commerce (ICC), conducted in English. The award will be final and binding.

19. Changes to these terms

We may amend these terms at any time. For material changes, we will update the date on this page and notify you by email or in the panel at least 14 days before they take effect. If you keep using the service after that date, you accept the new terms; if you disagree, you must stop using it before then.

20. Entire agreement and severability

These terms, together with the privacy policy and any order-specific conditions, are the entire agreement between you and ArtiakCloud. If any provision is found invalid, the rest remain in force.

21. Contact

For any question about these terms, write to support@artiakcloud.com.