Privacy Policy

ArtiakCloud ("we", "us", or "our") is committed to protecting the privacy of every individual who visits our website or uses our services. This Privacy Policy describes what information we collect, how we use it, and the rights you have over it. By accessing artiakcloud.com or any of our services, you acknowledge that you have read, understood, and agree to be bound by this policy.

1 Information We Collect

1.1 Information You Provide Directly

When you register an account, place an order, submit a support ticket, or contact us, we may collect:

• Identity data: full name, username, and profile photograph (if applicable).
• Contact data: email address, telephone number, and messaging handles.
• Billing data: cryptocurrency wallet address used for payment (we do not collect credit card or bank account data).
• Communication data: content of emails, ticket messages, or chat conversations you send us.
• Service configuration data: domain names, server configurations, and preferences associated with your account.

1.2 Information Collected Automatically

When you browse our website, our servers and analytics tools may automatically collect:

• Log data: IP address, browser type and version, operating system, referring URL, pages visited, and timestamps.
• Device data: device type, screen resolution, and language settings.
• Cookie data: session identifiers, preference cookies, and analytics cookies. See our Cookies Policy for full details.

1.3 Information From Third Parties

If you choose to sign in using a third-party OAuth provider (Google, GitHub), we receive your name, email address, and profile picture as permitted by your privacy settings on that platform. We do not receive your password from any OAuth provider.

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2 How We Use Your Information

We process your personal data only for legitimate purposes and on lawful bases. Specifically, we use your information to:

• Deliver our services: provision and manage hosting accounts, dedicated servers, domain registrations, and associated technical infrastructure.
• Process transactions: verify and record cryptocurrency payments on the Tron (TRC20) network.
• Communicate with you: send service notifications, invoices, renewal reminders, and support responses.
• Ensure security: detect, prevent, and investigate fraud, abuse, unauthorized access, or other malicious activity.
• Comply with legal obligations: respond to lawful requests from regulatory authorities or law enforcement.
• Improve our platform: analyze aggregated usage data to enhance performance, stability, and user experience.
• Marketing (opt-in only): send promotional communications only where you have explicitly consented; you may withdraw consent at any time.

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3 Legal Bases for Processing

We process your personal data under the following lawful bases:

• Contract performance: processing is necessary to fulfill the service agreement between you and ArtiakCloud.
• Legitimate interests: fraud prevention, network security, and platform improvements, provided these do not override your fundamental rights.
• Legal obligation: where we are required to process data to comply with applicable law.
• Consent: for marketing communications and non-essential cookies.

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4 Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors (data centers, email delivery platforms, analytics providers) who process data strictly on our behalf under binding data processing agreements.
• Domain registries: your registration contact details are transmitted to ICANN-accredited registries as required by domain registration rules (including WHOIS obligations).
• Business transfers: in connection with a merger, acquisition, or sale of assets, provided the acquiring entity agrees to honor this Privacy Policy.
• Legal requirements: where required by law, court order, or regulatory authority, or to protect the rights, property, or safety of ArtiakCloud, our clients, or others.

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5 Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by applicable law:

• Account data: retained for the duration of your account and for up to 5 years after account closure for legal and audit purposes.
• Transaction records: retained for a minimum of 7 years to comply with financial record-keeping obligations.
• Support communications: retained for 3 years from resolution.
• Server log data: retained for 90 days, after which it is automatically purged.

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6 Data Security

We implement and maintain a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:

• TLS 1.2/1.3 encryption for all data in transit.
• Encryption at rest for sensitive data stores.
• Role-based access control with multi-factor authentication for internal systems.
• Regular security assessments and penetration testing.
• Strict vendor onboarding processes for third-party processors.

No method of transmission over the internet is 100% secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authorities as required by applicable law.

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7 Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website. For full details, please read our dedicated Cookies Policy. In summary, the categories we use are:

• Strictly necessary: required for core functionality such as session management and cart state. Cannot be disabled.
• Preference: store your settings such as theme (light/dark mode).
• Analytics: collect aggregated, anonymized data about how visitors use our site.

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8 International Data Transfers

ArtiakCloud operates globally. If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, please note that we may transfer your data to countries that do not provide the same level of data protection as your home country. In such cases, we rely on approved transfer mechanisms, including Standard Contractual Clauses (SCCs) approved by the European Commission.

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9 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data where there is no compelling reason for its continued processing.
• Restriction: request that we limit the processing of your data in certain circumstances.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of consent: withdraw consent at any time where processing is consent-based, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@artiakcloud.com. We will respond within 30 days. We may need to verify your identity before processing your request.

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10 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take prompt steps to delete it.

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11 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies. This policy applies only to information collected through artiakcloud.com and our services.

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12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or prominent notice on our platform. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

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